Mobile Devices

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Description

Osgoode ITS has partnered with an external vendor to offer mobile phone services to approved users.

  • Mobile devices are ordered on the 10th of every month.  Allow up to fourteen business days to process a new order or change request
  • Existing users are eligible for a discounted hardware upgrade every two years
  • The Osgoode email / calendar account can be integrated with eligible devices.  See the Mobile Email Service Catalogue Entry for more details.

Available For

  • Full Time Staff
  • Temporary Staff
  • Full Time / CLA Faculty

How to Request

Delivery times for hardware devices vary depending on the availability.  The general turnaround time is 5 – 10 business days from when the order is placed.

New Orders

  • The department head must place a request through help@osgoode.yorku.ca for staff, including the device choice
  • Order will be placed on the 10th of the month, and the general turnaround time is 5 – 10 business days from when the order is placed
  • For iPad purchases, the Dean’s written approval is required for faculty members

Upgrades

  • Hardware upgrades are available at the end of a 2 year term
  • Order will be placed on the 10th of the month, and the general turnaround time is 5 – 10 business days from when the order is placed

Lost / Stolen Devices

  • The loss or theft of a mobile device must be reported to Rogers immediately to disable the service (1-877-274-3375), and should then be reported to Osgoode ITS through help@osgoode.yorku.ca
  • A request must be sent to help@osgoode.yorku.ca by the department head to initiate the order of a new device
  • Replacement devices must be paid for at the full cost, unless the user is eligible at that time for a hardware upgrade.  Manager approval is required.
  • Devices take approximately 5 – 10 business days to arrive

Damaged Devices

  • iPhones / iPads must be taken directly to an Apple store for diagnosis
  • Blackberry devices should be brought to the Osgoode ITS Helpdesk
  • If the damage is covered under warranty, Osgoode ITS will request an Return Merchandise Authorization (RMA)
  • If the damage is not covered under warranty, replacement devices must be requested by the department head through help@osgoode.yorku.ca and paid at full cost, unless the user is eligible at that time for a hardware upgrade

Loaner Devices

  • If a hardware device is lost/stolen/damaged, Osgoode ITS may provide a loaner device
  • There is only one spare device available, and is loaned out on a first come first serve basis
  • The loaner device takes 2 business days to prepare

Pricing

Faculty members and/or departments are responsible for paying the monthly plan charge, and for the device.

Hardware Devices

The cost of hardware devices varies.  Osgoode ITS will provide the cost of the requested device before initiating an order.

Monthly Plan

There is a standard monthly plan for Osgoode users.  Additional features may be added depending on estimated usage.  Details will be provided when a new device is requested.

1. Billing

1.1 Billing Invoice

1.1.1 Faculty

Faculty is asked to set up automated monthly credit card payments on their personal credit card.  Faculty members are required to contact Rogers for any credit card information changes, as the card issuer will not contact Rogers.  Invoices will be sent to your attention at your Osgoode office address.  Osgoode will then reimburse you through a Claim for Reimbursement.  Invoices can be submitted to your faculty assistant for processing every couple of months or sooner if combined with other expense reimbursements.

1.1.2. Staff

Invoices will be sent to your department head or the Office of Executive Officer and will be charged back through journal monthly.

Please reconcile your billing invoices each month.  Any questions or discrepancies regarding charges on your invoice must be reported to your faculty assistant to contact Rogers for correction within 90 days of the date of your invoice or statement.  Failure to notify Rogers within this time period will constitute your acceptance of such charges and/or service suspension.

1.2 Billing Account

Under Osgoode corporate account, faculty and/or staff are not allowed to handle their own account.  Your faculty assistant will be handling your billing account/enquiry including any add-on options purchase.

1.3. Hardware Upgrade

Device upgrades are available at the end of a 2 year term.

2 Travelling

We highly recommend using Wi-Fi where available when travelling.  Data services and location services on your mobile device should be turned off while travelling, due to the high cost of roaming charges.

If data roaming is required, it is possible to acquire a roaming plan from the Rogers website.  The available roaming plans are designed for very small amounts of usage, mainly for email usage only.  Overages are charged at a high rate, for which the user is responsible.

Users should contact the faculty/department administrative assistant to purchase an appropriate roaming plan.

Note: While data roaming, we strongly recommend that you do not open attachments, images, Google Earth, or other applications.